investment banks in Egypt | Mashreq Bank careers
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Mashreq Bank announced, through its LinkedIn account, a bank job (Collection Officer)
banking job requirements in Egypt
- Work a queue/pool of delinquent accounts to collect arrears to bring customers account up-to-date or within agreed terms of borrowing using different collection tools. (Telephone, letters, email, fax, legal process etc).
- Work a queue of delinquent accounts
- The job involves tele-calling for most part of the day- approximately 100-150 calls on a daily basis.
- Work is done on an automated collection system- Finn1 which is a web based system.
- Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required.
- Follow up promises to ensure payments are received
- Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.
- Develop an assertive approach to resolve customer queries
- Propose settlement negotiations to recover delinquent balances (these accounts should be seriously delinquent)
- Updating latest contact details of customer in Finn1 and raise regular maintenance to facilitate customer requirements (billing changes, SI changes, reversals etc)
- To attend the team meeting and regularly highlight problems with solutions encountered during routine collections.
- Route difficult/complex cases to the Team Leader.
- Achieve the performance targets that has been communicated by the TL
- Work on reports and debits account as and when required.
- Minimum Graduate
- Excellent verbal and written communication skills
- All collectors will undergo training prior to joining the production floor- which will cover negotiation, Finn1 etc.
To know more details about the vacancy and how to apply kindly check the link below:
Mashreq Bank: A Comprehensive Overview
Mashreq Bank is one of the oldest and most distinguished financial institutions in the United Arab Emirates (UAE).
Established in 1967 under the name Bank of Oman, it has evolved over the decades to become a prominent player in the region's banking and financial sector.
Headquartered in Dubai, Mashreq Bank operates as a private bank under the ownership of the Al Ghurair Group, one of the UAE’s most prominent business conglomerates.
Historical Context and Evolution
Mashreq was the first UAE bank to open foreign correspondent banking relationships, which reflects its vision of connecting the region to the global economy.
In the 1970s, it expanded its service portfolio, becoming a pioneer in introducing Automated Teller Machines (ATMs) and debit and credit cards in the UAE.
Over the years, the bank has consistently embraced innovation, helping shape the UAE’s financial landscape.
Core Services and Offerings
Mashreq Bank provides a wide array of products and services tailored to meet the needs of both individual and corporate clients. These services include:
1. Retail Banking
For individuals, Mashreq offers personal banking solutions such as:
- Savings and Current Accounts: Designed to cater to diverse financial needs.
- Personal Loans: Customized loan packages with competitive interest rates.
- Credit Cards: Offering rewards, cashback, and travel benefits.
- Mortgage Solutions: Helping customers purchase or refinance property with ease.
2. Corporate and Investment Banking
For businesses, Mashreq delivers advanced corporate banking solutions such as:
- Trade finance and working capital.
- Treasury services to manage foreign exchange and risk.
- Specialized investment banking services including mergers, acquisitions, and fundraising.
3. Wealth Management
Mashreq has a dedicated wealth management division for high-net-worth individuals (HNWIs), offering personalized financial planning, investment advisory, and access to exclusive banking products.
4. Islamic Banking
Recognizing the growing demand for Sharia-compliant financial products, Mashreq offers Islamic banking solutions through its dedicated division, Mashreq Al Islami.
These services include Sukuk investments, Islamic financing, and profit-bearing accounts that adhere to Islamic principles.
Digital Transformation and Innovation
Mashreq Bank has positioned itself as a leader in digital banking in the Middle East. Its initiatives in online and mobile banking are aimed at simplifying and enhancing customer experiences. Key digital highlights include:
- Mashreq Neo: A fully digital bank providing seamless account opening and banking services via a mobile app.
- Advanced Artificial Intelligence (AI) tools integrated into customer support systems for personalized service.
- Partnerships with fintech firms to explore blockchain technology and other cutting-edge innovations.
Corporate Social Responsibility (CSR)
Mashreq Bank is deeply committed to social and economic development in the UAE and beyond. Its CSR efforts focus on education, environmental sustainability, and financial inclusion.
The bank regularly participates in charitable activities and initiatives, such as supporting local startups and helping underprivileged communities.
Regional and Global Reach
Although headquartered in Dubai, Mashreq Bank has a strong international presence. It operates in key global financial centers including London, New York, Hong Kong, and Mumbai.
Additionally, its regional offices in Bahrain, Egypt, and Qatar solidify its position as a leading pan-Arab banking institution.
Financial Performance and Market Reputation
Mashreq Bank is consistently ranked among the UAE's most reliable and innovative banks.
Its robust balance sheet, combined with sound governance and effective risk management strategies, ensures stability for clients and investors alike.
The bank has garnered numerous awards for its excellence, including recognition in customer service, digital transformation, and sustainability.
Challenges and Opportunities
Like any major financial institution, Mashreq faces challenges such as evolving regulatory landscapes, global economic volatility, and rising competition in digital banking.
However, its adaptability and forward-thinking approach provide it with ample opportunities to grow and expand, particularly in the fintech and Islamic banking sectors.
Future Outlook
With its unwavering focus on customer-centric solutions and technological advancement, Mashreq is poised to lead the banking sector into the future.
By embracing innovation and sustainability, the bank is not only shaping its growth but also contributing to the region’s economic development.
Conclusion
Mashreq Bank’s rich heritage, innovative approach, and extensive portfolio make it a cornerstone of the UAE’s financial industry.
As a progressive and dynamic organization, it continues to set benchmarks in banking excellence, customer satisfaction, and technological transformation.
With a vision to remain ahead of the curve, Mashreq Bank is well-positioned to meet the evolving needs of a rapidly changing global economy.
This robust overview underscores Mashreq Bank’s pivotal role in shaping both the UAE’s and the broader Middle Eastern banking sector.