Banking Jobs in Egypt 2021 | Mashreq Bank jobs

Banking Jobs in Egypt 2021 |  Mashreq Bank jobs

About Mashreq Bank

  • Mashreq Bank serves customers, businesses, and institutions with a range of financial products and services including internet banking, retail banking,corporate and institutional banking, investment banking, private banking, asset management, global markets and treasury.
  • Mashreq bank PSC (Arabic: بنك المشرق‎ Orient Bank) is the oldest privately owned bank in the United Arab Emirates.
  • It was founded as the Bank of Oman in 1967.
  • Today Mashreq provides conventional and Islamic personal banking services including deposits, loans and credit cards; conventional and Islamic investment banking services.
  • Including corporate finance and investment advisory on mergers and acquisitions, initial in services including wealth management. public offering and underwriting. conventional and Islamic asset management.
  • Mashreq Bank has 12 overseas offices in nine countries, including Europe, the United States, Asia and Africa.

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Banking Jobs in Egypt 2021 |  Mashreq Bank jobs

Mashreq Bank announces a new job through its linkedin career pages

Sales & Service Officer

Job Purpose

  • To provide Mashreq Bank customer’s financial services which exceed the customer’s expectations by delivering an unbiased. competent, timely and problem free service.
  • Be imaginative and creative in the delivery of customer service.
  • Profile each and every customer met to understand their needs.
  • Customer retention is also the SSOs responsibility.
  • Improve on service levels at the branches.
  • Take ownership of customer complaint resolution.
  • Report indicators, set by CSQ accurately at the required frequency.
  • Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch.
  • Also to support and coach new staff to make easier their assimilation in the MB family.
  • Deputize for the Branch Manager in his absence.
  • Provide constructive and constant feedback on improvement of : products, services, processes. which may either reduce cycle time or costs or enhance customer satisfaction.
  • Adhere to Branch process and report deviations to the BM. which should finally lead to an acceptable Branch Audit rating.

Job description

  • This is a Senior role and of material importance within Risk Management which has direct impact on the Retail Banking Group as the incumbent is required to develop and maintain risk rating and profitability models.
  • The role requires independent thinking. strong communication, initiative, interaction with all stakeholders within the bank.
  • The role is intended to provide advanced quantitative analytics support to the overall Risk Management function.
  • The candidate will have specialized exposure and capacity to deliver end-to-end portfolio analytics framework, functional / operational capacity.

Job Responsibilities

  • Minimizing customer attrition.
  • Customer acquisition through sales to walk-ins and through tracking the activities viz.
  • Contacts to Appointments kept and Appointment kept to Sales.
  • Increasing share of wallets of high risk customers to prevent an easy exit.
  • Meeting with the set service standards (indicators and surveys).
  • Ownership of customer complaints.
  • Contribute towards acceptable audit rating for the Branch.

Job requirements

  • Thorough knowledge of products, services policies and processes of retail banking in Mashreq Bank.
  • The job holder should be a University Graduate with 2-3 years banking experience or experience in any other service industry.
  • Problem Solving skills.
  • Communication skills.
  • Interpersonal skills.
  • Computer literacy.

For more details through the bank’s linkedin career pages


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