وظائف بنوك مصر 2021 | CIB Bank careers

وظائف بنوك مصر 2021 | CIB Bank careers

About CIB Bank

  • CIB BANK serves customers, businesses, and institutions with a range of financial products and services including internet banking, retail banking, corporate and institutional banking, investment banking, private banking, asset management, global markets and treasury.
  • CIB is the leading private-sector bank in Egypt. offering a broad range of financial products and services to its customers. which include more than 500 of Egypt’s largest corporations, enterprises of all sizes, institutions, and households. CIB’s strong brand and growth in retail and SME banking segments continues to introduce new customers to the bank. As a result, CIB has succeeded in becoming the most profitable commercial bank operating in Egypt for more than 40 years.
  • The Bank was founded in 1975 as Chase National Bank, a joint venture between Chase Manhattan Bank and the National Bank of Egypt (NBE). In 1987, Chase divested its stake to NBE, who renamed the former joint venture Commercial International Bank.
  • Over time, NBE’s ownership in CIB declined, and in 2006 a consortium led by Ripplewood Holdings acquired NBE’s remaining 19%. In 2009, Actis, a Pan-African private equity firm specializing in emerging markets. acquired 50% of Ripplewood Consortium’s stake and became CIB's single largest shareholder, with a 9.06% stake.
  • The emergence of Actis as CIB's predominant shareholder marked a key transition in the bank’s strategic relationships.
  • In March 2014, Actis divested 2.6% of its stake in CIB on the open market. maintaining its seat on the board, and in May of that year, sold its remaining stake to several wholly-owned subsidiaries of Fairfax Financial Holdings.
  • Fairfax Financial Holdings owns through its wholly-owned subsidiaries a total of 6.55% of CIB’s shares, making it the only strategic shareholder in CIB.
  • Their interests in CIB are represented with one Board seat on the Bank’s Board of Directors.

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وظائف بنوك مصر 2021 | CIB Bank careers

CIB Bank announces a new job through its official website

Contact Centre Operations Agent

Job Purpose

  • To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request). in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers.

Job responsibilities

1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns.

2. Handle inbound interactions received on CIB official social media platforms in a professional manner. to maintain customer satisfaction and good image for the bank by providing a prompt. efficient and courteous service to followers.

3. Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.

4. Liaise with other departments. to ensure proper closure of pending customers inquires/requests.

5. Ensure high service quality during inbound/outbound calls interactions. and handle customer’s complaints according to the Contact Center approved standards to maintain customer satisfaction.

6. Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.

7. Post content on CIB official social media platforms (if needed) & within the agreed quality levels. to maintain customer satisfaction.

8. Follow all relevant department policies, processes, standard operating procedures. and instructions so that work is carried out in a controlled and consistent manner

9. Follow the day-to-day operations related to own jobs in the Contact Center department to ensure continuity of work.

10. Comply with all relevant CBE regulations, banking laws, AML regulations. and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.

Job Requirements

  • Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.
  • 0 – 1 years of experience.
  • Excellent command of English and Arabic languages.
  • Proficient user of MS Office.
  • Reliable, energetic and cooperative.
  • Excellent communication skills.

For more details through the bank’s official website

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